Careers

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of over 1500 employees across Canada working throughout more than 70 locations from Newfoundland and Labrador to British Columbia. We are passionate about our people, receiving the Top 100 Employers award in Canada for four years running (2010 - 2013)! We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team!

Position Overview:

We currently have a career opportunity for a Service Supervisor (Customer Service Representative) who is enthusiastic and exhibits strong organizational and communication skills to work at our Edmonton office.

Reporting to the Home-Auto Operations Leader, the Service Supervisor is responsible for servicing existing Home and Auto policies and to develop new Home and Auto Policies. You will spend your time fielding inquiries and requests from home-auto clients. You will enjoy using your communication skills to increase customer awareness of the benefits and features of Johnson products.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

Specifically, the Service Supervisor’s responsibilities include, but are not limited to:
• Processing insurance transactions (new, renewal, endorsements, cancellations) with strict adherence to underwriting guidelines
• Accepting payments and processing changes in payment methods
• Providing advice on recommended home and auto coverage and handling client inquiries

What you bring to this role

You have a solid knowledge of Personal Lines Insurance and competent computer skills. You have a minimum of three to five (3 – 5) years experience in Personal Lines Insurance and a background in customer service and sales. Excellent client service, organization and communication skills are essential, as is the ability to work in a team environment. A General Insurance license is required with preference given to those who are working toward a Chartered Insurance Professional (CIP) designation or a Canadian Accredited Insurance Broker (CAIB) designation. Previous leadership or management experience would be an asset.

Other Information

As a Johnson employee, you will be surrounded by a supportive, team-based atmosphere. You will also be exposed to a rewarding environment that is committed to providing excellent customer service to all Johnson clients. We offer a competitive total rewards package and an attractive benefit program.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

RSA is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted for an interview.