Careers

Keeping You Moving

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.At RSA Canada, our purpose is to Make Life Better Together and we do that every day through our commitments to our people, our customers and our partners. We are committed to fostering an inclusive, fair, and accessible environment where every team member has the opportunity to reach their full potential and where everyone feels comfortable being their true selves. We hire on the basis of merit and we are committed to inclusive, barrier-free recruitment and selection processes, as well as equal access to training and promotion opportunities.

Position Overview:

We currently have several openings for a Client Advisor in one of our Ontario Regional offices, located in Burlington, Kanata, Kingston or Richmond Hill. We’re looking to add to our team of Insurance Professionals who have a passion for customer service and who aim to deliver their best every day. If you are an experienced, results-driven and sales-minded individual who understands and can analyze a customer’s needs and problem solve then this position is for you. You enjoy interacting with clients and working in a team environment.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

Working in a fast-paced computerized environment, the Client Advisor will be responsible for servicing our customers;
• Providing advice & servicing client’s needs on their Home / Auto & Specialty insurance products
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Taking claims information & forwarding the claim to the Specialty Lines Insurer
• Covering for Specialty Lines team members when required
• Understanding & following our various Specialty Lines Insurance Companies underwriting rules, guidelines & binding authorities
• Accepting payments and processing changes in payment methods following standard accounting principles
• Ensure all documentation is received to Underwrite the policy, handle phone call inquiries from existing clients and process necessary changes within the Epic / Applied Broker management system

What you bring to this role

Personal Lines Insurance and a background in customer service and sales. Excellent client service, organization and communication skills are essential, as is the ability to work in a team environment. A General Insurance license is required with preference given to those who are working toward a Chartered Insurance Professional (CIP) designation, a Canadian Accredited Insurance Broker (CAIB) designation and/or a RIBO license

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

RSA is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted for an interview.