Careers

Keeping You Moving

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.At RSA Canada, our purpose is to Make Life Better Together and we do that every day through our commitments to our people, our customers and our partners. We are committed to fostering an inclusive, fair, and accessible environment where every team member has the opportunity to reach their full potential and where everyone feels comfortable being their true selves. We hire on the basis of merit and we are committed to inclusive, barrier-free recruitment and selection processes, as well as equal access to training and promotion opportunities.

Position Overview:

As a motivated, customer focused and team-oriented self-starter who thrives on attention to detail, you will provide prompt, courteous and effective client service to individual Group Insurance Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment. Bilingual capability in English & French is a requirement for this position.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

Provide accurate, professional, quality Customer Service to clients groups in both French and English
• Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
• Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service
• Actively contribute to a high performing and engaged Plan Benefit team in a respectful team environment


Responsibilities of the role include:
Handling written and verbal client inquiries regarding Group Insurance coverage and policies communicating benefits and providing information on eligibility and coverage options
• Processing transactions and monthly reconciliation for insured
• Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly
• Other duties, as assigned.

What you bring to this role

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BILINGUAL, GROUP BENEFITS INSURANCE ADMINISTRATOR
Job Title: Bilingual, Group Benefits Insurance Administrator
Position ID: J0619-0078
Job Type: Permanent Full Time
Job Category: Plan Benefits
Closing Date: July 31, 2019
KEEPING YOU MOVING
Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team! Johnson Inc is the managing agent for Unifund Assurance Company.

VIDEO:
Working at RSA

POSITION OVERVIEW:
As a motivated, customer focused and team-oriented self-starter who thrives on attention to detail, you will provide prompt, courteous and effective client service to individual Group Insurance Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment. Bilingual capability in English & French is a requirement for this position.

WHO YOU ARE
Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you

WHAT YOU WILL ACHIEVE IN THIS ROLE
Provide accurate, professional, quality Customer Service to clients groups in both French and English
• Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
• Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service
• Actively contribute to a high performing and engaged Plan Benefit team in a respectful team environment


Responsibilities of the role include:
Handling written and verbal client inquiries regarding Group Insurance coverage and policies communicating benefits and providing information on eligibility and coverage options
• Processing transactions and monthly reconciliation for insured
• Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly
• Other duties, as assigned.

WHAT YOU BRING TO THIS ROLE
• Excellent verbal and written communication skills in both French and English are required
• Critical thinker with high attention to detail and accuracy
• Great team player who can also work independently
• Solid sense of initiative and urgency and have a desire to take on more responsibility
• Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
• Proven ability to multitask
• Effective prioritization and follow up with the ability to meet deadlines under pressure
• Good analytical, mathematical and problem solving skills
• 3-5 years’ customer service experience
• Accident/Sickness license is not necessary but will be required within 6 months of employment
• Insurance industry and Contact Centre experience would be an asset

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

RSA is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted for an interview.