Careers

Keeping You Moving

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide. RSA PET is funded and supported by RSA and we think this is the best of both worlds – the backing and expertise of a proven industry leader paired with the innovative thinking and agility of a start-up. We can’t imagine anything more exciting.

About RSA PET
We are a values-led, people-powered company with a fresh approach to insurance and corporate culture. We looked at the banal world of pet insurance and decided it needed a big shake-up. So we set out to do things differently and created a distinct offering with a pet owner community at its core. Our number one job is to serve the members of our community and keep them happy. It’s that simple. We thrive on a fun, fast and flexible working environment. Everyone on our team wears many hats and rolls up their sleeves to crack entrepreneurial challenges every day. We recognize and reward our people on the basis of living our values and achieving audacious goals.

Did we mention our offices are pet friendly?

Position Overview:

At RSA PET, we are on a crusade to Champion Pet Owner Happiness. So to put it simply - your job, like all of our jobs, is to keep our members happy. We believe that with this as our core focus – we can become the fastest growing pet insurance company in Canada by 2015. Our success formula is this: 1) Transform the perceived value of pet insurance, 2) Create a culture that ignites relentless innovation, and 3) Cultivate a stronger, more connected pet owner community. No matter what your role is, you will have the opportunity to contribute to success in all of these areas. Of course there are other things we’ll need you to do specific to your role (we’ll get to that later).

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

New Member Recruitment
• Responsible for new business development in an assigned territory/market segment via prospecting, identifying, qualifying, selling and closing new veterinarians, clubs and member associations.
• Researches and snoops sources for developing prospective customers/members and for information to determine their potential.
• Analyzes the territory/market’s potential and determines the value of existing and prospective clients/members/partners value to the PET team.

Growth
• Makes telephone calls, in-person visits and presentations to existing and prospective channels to ultimately acquire new members.
• Plans and organizes personal sales strategy by maximizing the ‘Return on Time Investment’ (RTI) for the territory/segment.
• Coordinates the sales effort with marketing, sales management, logistics and other PET squad disciples.

Retention
• Manages the PET squad values plan with existing veterinarian clinics, hospitals, member associations and partners to maintain relationships and of course selling Pet pacts.
• Ongoing consistent strategic call plan to regularly say hello and nurture long term relationships.

What you bring to this role

• High School graduation with completion of 6 CIP courses and 2 to 3 years of experience in both Personal and Commercial Lines insurance or an equivalent combination of education and experience
• Good working knowledge of Personal and Commercial Lines underwriting techniques, guidelines, forms, coverage and rates
• Proven ability to make sound underwriting judgements
• Good analytical skills
• Working knowledge of reinsurance procedures and methods.
• Good customer relations skills and the ability to establish a good working relationship with brokers
• Good written and verbal communications skills
• Good interpersonal skills
• Ability to operate related computer applications
• Good knowledge and understanding of the marketplace for Commercial Insurance

Other Information
Salary Group 7: $55,297.99 - $64,734.31
Location: Vancouver

Other Information

If you’ve made it this far, we owe you more details about your role…

(make no ‘bones’ about it ... there is always other stuff!)
• Previous experience in maintaining pet owner happiness would be beneficial.
• Some raw understanding of underwriting would be an asset.
• Be able to ‘paws-itively’ identify and have knowledge of competitor programs, products and services.
• Superb customer relationship skills; high degree of credibility with Vets and Member Associations.
• Ability to successfully work with regional territory managers in a team environment using a ‘herd’ mentality.
• Instinctive skills in: influencing, negotiating, relationship management, communication (oral and written), solutions mindset, strong organizational skills and a desire to be out on the road meeting potential members and veterinarians.
• Responsible for tracking information, forecasts and reports.
• Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads in our CRM.
• Provide feedback to Head Office Marketing team and Operations teams on issues and needs.
• Provide competitive intelligence to PET squad.
• Other duties as assigned (you knew it had to be in here somewhere!).

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

RSA is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted for an interview.